PRIVACY POLICY

Effective date: 2025-04-26

1. Introduction

Welcome to SoulMeet Vivah PVT LTD.

Our Privacy Policy governs your visit to soulmeetvivah.com, and explains how we collect, safeguard, and disclose information resulting from your use of our Service.

This Privacy Policy applies to the SoulMeet Vivah mobile application published on Google Play Store as well as our website soulmeetvivah.com.

We use your data to provide and improve our Service. By using our Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern your use of our Service and, together with this Privacy Policy, constitute your agreement with us (“Agreement”).

2. Definitions

SoulMeet Vivah Pvt Ltd (“Company”, “we”, “our”, “us”) is a private limited company registered in India and is the Data Controller for the purposes of this Privacy Policy.

SERVICE means the soulmeetvivah.com website operated by SoulMeet Vivah PVT LTD..

PERSONAL DATA means data about a living individual who can be identified from that data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically when you interact with our platform.

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means SoulMeet Vivah PVT LTD. determines the purposes and means of processing your personal data.

DATA PROCESSORS (OR SERVICE PROVIDERS) are third-party companies that process your data on our behalf.

DATA SUBJECT is the individual whose personal data is being collected and processed.

THE USER is the individual using our Service, corresponding to the Data Subject.

3. Information Collection and Use

We collect various types of information to provide and improve our Service to you.

4. Types of Data Collected
Personal Data

While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:

  1. Email address
  2. First name and last name
  3. Phone number
  4. Address, Country, State, Province, ZIP/Postal code, City
  5. Date of Birth, Gender, and Caste/Community details, collected voluntarily by users for the purpose of creating matrimony profiles and matchmaking preferences.
Usage Data

We may also collect Usage Data like your IP address, browser type, pages visited, and other diagnostic data.

Cookies and Tracking Technologies

We use Cookies to track activity on our Service and hold certain information to improve and personalize your experience.

  1. Session Cookies - for operating our Service
  2. Preference Cookies - for remembering your preferences
  3. Security Cookies - for security purposes
  4. Advertising Cookies - used only if advertising services are enabled within the app.
5. Use of Data

SoulMeet Vivah PVT LTD uses the collected data for purposes such as:

  1. Providing and maintaining our Service
  2. Notifying you about changes
  3. Allowing participation in interactive features
  4. Customer support
  5. Analyzing and improving our Service
  6. Monitoring Service usage
  7. Detecting and preventing fraud
  8. Sending news, offers, and event information
  9. Other legitimate business purposes with your consent
6. Retention of Data

We will retain your Personal Data only as long as necessary for the purposes set out in this Privacy Policy, complying with legal obligations, resolving disputes, and enforcing agreements.

7. Transfer of Data

Your information may be transferred to and maintained on servers located outside your jurisdiction. Your use of the Service represents your consent to that transfer.

8. Security of Data
  1. We prioritize the security of your Personal Data, but no system is completely secure. We apply commercially reasonable practices to safeguard your information.
  2. You can request deletion of your Personal Data by contacting us. Some functionality may be restricted afterward.
  3. We do not sell your personal information to any third parties for any purpose.
9. Service Providers

We may employ third-party companies and individuals to assist in providing our Service. These third parties only access your data to perform tasks on our behalf and are obligated not to disclose or misuse it.

10. Links to Other Sites

Our Service may contain links to external websites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or practices of any third-party sites.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: [email protected]

13. Account Deletion

Users can request deletion of their SoulMeet Vivah account and associated personal data at any time by: • Using the in-app account deletion option, or • Sending a deletion request email to [email protected] from their registered email address Upon verification, the account and personal data will be permanently deleted within a reasonable time, except where retention is required by law.

14. Children’s Privacy

SoulMeet Vivah services are strictly intended for individuals aged 18 years and above. We do not knowingly collect personal data from children under 18. If we become aware that a minor has provided personal data, we will take immediate steps to remove such information.